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    Shipping policy

    Shipping Policy

    1. Delivery area
    This store delivers to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland) only. We do not deliver to PO boxes, BFPO addresses or parcel lockers.

    2. Delivery cost
    Delivery is free on every order, with no minimum spend. The price displayed at checkout is the total amount payable: it already includes UK VAT, and no import duty or additional fee will be charged on delivery.

    3. Dispatch and delivery times
    Order cut-off time: 2:00 PM (GMT), Monday to Friday.
    Handling (dispatch) time: 0–1 business days. Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed after the cut-off time, at weekends or on a bank holiday are dispatched on the next business day.
    Transit time: 7 to 10 business days. Deliveries are made Monday to Friday, excluding UK bank holidays.
    Total estimated delivery time: 7 to 11 business days from payment confirmation.
    All orders are shipped with Royal Mail Tracked Delivery, including loss and damage insurance. These times are indicative; delays caused by carriers, customs or events outside our control do not entitle you to compensation, but we will keep you informed and help resolve any issue.

    4. Tracking
    As soon as your order is dispatched you receive an email with a tracking number and link. You can also follow your parcel from your customer account or from our Track my order page.

    5. Delivery and signature
    Because our products are bladed articles, parcels are delivered with signature and may only be handed to a person aged 18 or over. If nobody is available, the carrier will leave a card with instructions for redelivery or collection. Parcels not collected within the carrier's holding period are returned to us; we will contact you to arrange redelivery or a refund of the goods (minus any return costs charged by the carrier).

    6. Import VAT and duties
    All prices shown on maisonkireru.co.uk are final. Import VAT and customs duties are handled and paid by Maison Kireru before delivery: you will never be asked to pay any additional tax, duty or handling fee to the carrier or on receipt of your parcel. What you pay at checkout is exactly what you pay.

    7. Damaged or missing parcels
    Please check your parcel on delivery. If it arrives damaged, note this with the carrier and contact us within 48 hours at info@maisonkireru.co.uk with photos; we will replace or refund the item. If tracking shows the parcel as delivered but you have not received it, contact us within 7 days so we can open an enquiry with the carrier.

    8. Address errors
    Please check your delivery address carefully at checkout. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer. Contact us immediately if you notice an error; addresses can be corrected until the order is dispatched.

    9. Contact
    Maison Kireru — VELORIA SASU, 47 rue Vivienne, 75002 Paris, France
    Customer service: Monday to Friday, 8:00 AM – 5:00 PM (GMT)
    Email: info@maisonkireru.co.uk · Telephone: +33 1 89 62 95 97