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Last updated: 10 September 2026
This store delivers to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland) only. We do not deliver to PO boxes, BFPO addresses or parcel lockers.
Delivery is free on every order, with no minimum spend.
Orders are prepared and dispatched within 24 hours of payment confirmation (working days). Delivery then takes 7 to 10 days from dispatch by a tracked service. These times are indicative; delays caused by carriers, customs or events outside our control do not entitle you to compensation, but we will keep you informed and help resolve any issue.
As soon as your order is dispatched you receive an email with a tracking number and link. You can also follow your parcel from your customer account.
Because our products are bladed articles, parcels are delivered with signature and may only be handed to a person aged 18 or over. If nobody is available, the carrier will leave a card with instructions for redelivery or collection. Parcels not collected within the carrier's holding period are returned to us; we will contact you to arrange redelivery or a refund of the goods (minus any return costs charged by the carrier).
Our products are shipped from our partner workshop outside the United Kingdom. Depending on the value of your parcel and current UK customs rules, import VAT and/or duty may be payable to the carrier before delivery. Any such charges are the responsibility of the customer unless stated otherwise at checkout. If a parcel is refused because of these charges and returned to us, we will refund the goods minus the return and handling costs incurred.
Please check your parcel on delivery. If it arrives damaged, note this with the carrier and contact us within 48 hours at info@maisonkireru.co.uk with photos; we will replace or refund the item. If tracking shows the parcel as delivered but you have not received it, contact us within 7 days so we can open an enquiry with the carrier.
Please check your delivery address carefully at checkout. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer. Contact us immediately if you notice an error; addresses can be corrected until the order is dispatched.
Maison Kireru — VELORIA SASU, 47 rue Vivienne, 75002 Paris, France
Email: info@maisonkireru.co.uk · Telephone: +33 1 89 62 95 97